Running a business isn’t easy and there is more to it than just what you see in the treatment room. I have had to produce these terms and conditions purely to ensure my overheads for running my clinics are covered. I hope you understand and thank you for taking the time to read these.

By contacting me via this website, email or through social media avenues, you are accepting the terms and conditions explained below.


Natalie’s Reflexology and Wellbeing reserve the right to change prices for services at any time without notice with the exception of existing paid for bookings with Natalie’s Reflexology and Wellbeing. All deposits taken for any services with Natalie’s Reflexology and Wellbeing are non-refundable.

All Gift vouchers are non-refundable or transferable. No change is given. Valid for THREE months from date of issue to the expiry date on voucher at Natalie’s Reflexology and Wellbeing unless otherwise stated on the voucher.

The voucher is no longer valid after the expiry date on the voucher and the 24-hour cancellation policy applies.

An additional charge of £7 will be added to the original price for any mobile appointments within a 15-mile radius or £13 between a 15-25 mile radius from the business address.

For Maternity clients who have paid for a package or pre-paid for an appointment and then deliver their baby prior to the appointment date, this can then be transferred to a postnatal treatment which needs to be booked within 3 months after delivery date. No refunds will be issued if an appointment is not re-booked within the 3 month postnatal period.

Cancellation Policy

Cancellations can be made if given at least 48 hours notice. No charge will be made and appointments can be rebooked.

If a rebooking is agreed and the client does not attend a rebooked appointment 100% of the fee payable will be owed by the client to Natalie’s Reflexology and Wellbeing and the client will be invoiced for the full sum due. No refunds will be issued for pre-paid bookings.

All cancellations within 48 hours of the booked appointment or no shows are charged at 100% of the fee payable. No refunds will be issued for pre-paid bookings where a client does not attend their appointment or contact Natalie’s Reflexology and Wellbeing before the 48 hour cancellation period to re-arrange.

Re-arranging due to unforeseen circumstances, such as acute illness and personal emergencies will be permitted in agreement with Natalie’s Reflexology and Wellbeing.

If a client books an appointment using a gift voucher and does not attend the appointment or does not contact Natalie’s Reflexology and Wellbeing before the 48 hr cancellation period, the voucher becomes null and void.

In the event of Natalie’s Reflexology and Wellbeing having unforeseen circumstances where therapy cannot be undertaken, clients will be informed as soon as possible and offered an alternative appointment or a refund if they have paid for services in advance.

Terms of Payment

Full payment is due for all treatments or therapies conducted. Full payment is required at booking of the treatment to secure the appointment either by BACS or PayPal – ask for details.

If you the client, are late for appointments, the time for your treatment will be reduced in order to keep to a schedule of other appointments.

All package deals require a minimum of a 40% non-refundable deposit at booking of the first appointment and the balance of 60% of the total package payment at the booking of the second treatment if this is the initial booking with Natalie’s Reflexology and Wellbeing. If package deals are booked after or at the initial appointment with Natalie’s Reflexology and Wellbeing, then 40% of the package price is due at the first appointment of the package deal and the balance of 60% of the package deal price is due at the second appointment within the package. Package deals can also be paid in total upfront either at booking the package or by the first appointment of the package in accordance with the above terms. The cancellation policy applies. All package deal treatments must occur of a minimum of 1 treatment per every 4 weeks.

Natalie’s Reflexology and Wellbeing reserves the right not to treat any person who is abusive, intimidating or is asking for “other explicit services” outside of the professional nature of this business. The police will be informed if there are any violations of a personal or business nature.

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